Privacy Policy

Privacy Policy

Last updated: December 2024

At Gravi Storm Lash Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Payment information and billing details
• Reservation and stay preferences
• Identification documents as required by law
• Special requests and accessibility needs

Automatically Collected Information

We may automatically collect certain information about your device and usage patterns:

• IP address and browser information
• Website usage data and cookies
• Location data when using our mobile services
• Hotel facility usage information

2. How We Use Your Information

We use the collected information for various purposes:

• Processing reservations and providing hotel services
• Personalizing your experience and preferences
• Communicating about your stay and our services
• Processing payments and managing billing
• Improving our services and facilities
• Complying with legal and regulatory requirements
• Marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for sharing
• Safety: To protect the rights, property, or safety of our guests and staff

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and employee training
• Incident response procedures

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw previously given consent

7. Data Retention

We retain your personal information only as long as necessary for:

• Providing our services and maintaining guest records
• Complying with legal and regulatory obligations
• Resolving disputes and enforcing agreements
• Legitimate business purposes

Reservation data is typically retained for 7 years as required by Canadian hospitality regulations.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by privacy authorities
• Standard contractual clauses
• Certification programs

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices at our hotel premises